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Customer Service

    • Shipping & Delivery

                 All items are shipping from China

                1. Standard Shipping (China post airmail 15-30 business days)
                 2. Express Shipping   (EMS 5-10 days)
                 3. Expedited Shipping (UPS 3-5days)

                 More detail pls see Shipping Methods

    • Privacy & Security

    Our Commitment To Privacy

    We promise never to spam you or give your email address to spammers.

    Your privacy is vitally important to our business. As online merchants, we are particularly sensitive to the unique privacy concerns involved with online retail transactions. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home page and at every point where personally identifiable information may be requested.

    The Information We Collect

    This notice applies to all information collected or submitted on the handmademolds.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

    • Name
    • Address
    • Email address
    • Phone number
    • Credit/Debit Card Information

    Your financial information, including your address and credit card number is always encrypted using the PayPal payment gateway.

    Payment Processing and Security

    We use PayPal to process your order, payment, and shipping information.  You can view PayPal's privacy policy here. If you have any questions on how your payment information is processed.

    The Way We Use Information

    We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete your order.

    We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

    You can register with our website if you would like to receive updates on our new and existing products and services. Submitting your contact information during product purchase will enter you into our product update database.

    We use non-identifying and aggregate information to improve the design and usability of our website.

    Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

    • Returns & Replacements

    We aim for complete customer satisfaction and are confident that you will be fully satisfied by your purchase. If you are not satisfied with any of our products, you may return them to us within 7 days after you receive them.

    The following terms apply to all returns:

    • An original receipt is required for all returns.
    • Returned products must be unused, unopened, and in their original condition.
    • Returns will be exchanged or refunded in the original tender. If paying by credit card or via PayPal, a credit will be applied to your credit card or PayPal account.
    • You may return products within 7 days of the date of received
    • The customer is responsible for all return postage.

    We are confident that you will enjoy our products! But, if you are unsatisfied in any way, please take comfort in the security of our guaranteed return policy.

    How to Return Products

    If you decide to return a product and meet all the terms listed above, please send us an email at caixia1983@gmail.com. In this email please provide the following information:

    • Your order number
    • A copy of your sales receipt
    • A statement of whether you would like an exchange or a refund

    Your refund or exchange will be processed within one business day of confirmation of all return terms.

    • Ordering

    Pls order easy, if you have any questions pls contact us.
    you can contact us by click "Questions ?" at the right bottom of site.or you can mail to caixia1983@gmail.com.

    • Payment, Pricing & Promotions

    We accept Paypal, Visa Card, MasterCard.
    We have many sales promotions,pls  visit our website regular.